Friday, 8 May 2009

chefs & business, do they mix?


By Gary Witchalls, Chef Patron, The Mole Inn, Toot Baldon, Oxfordshire

I was asked to pen a viewpoint for “Fishbones” the chefs net blog and was told that it should be something dear to my own heart, I was also given some possible subject matters deemed relevant to the world of chefs and their profession.

As it happened, one of those suggested topics was also one that is close to my own heart and asks the question "Chefs and business, do they mix?"The answer, of course, is yes. The real question is "Do they mix well?" and "well" must surely be defined by percentages of successful combinations of this mix.

The answer then becomes, by definition, no.I would suppose that most, when asked this question, would immediately think of the Chef who chooses to open their own business.

There are, of course, many success stories of chefs who have done this, the most obvious of which must surely be Marco Pierre White. His achievements should make every chef feel proud of their profession, but his diversity of skills is rare and for every success story, we hear of many, many failures.

The primary reason for this being the chefs lack of business acumen, or the lack of foresight to obtain sound business advice from outside sources. This surely highlights the absence of real importance given to this subject throughout a chefs training and development.

Aside from the self-employed chef, there is the more common and much larger sector of our Industry that requires employed senior chefs to have business knowledge.

It is in this area I feel that the industry is greatly falling down.

Of course, a chefs' primary function is as a craftsman who will hopefully posses the passion and devotion required to orchestrate the production of great food, and it is extremely important that the chefs and the industry alike do not loose sight of this. However, this function forms part of a service that is provided solely for one reason - to be a successful and financially viable business.

Take away the latter reason and you have nothing there for the former function anyway.Head chefs are expected to posses the business skills required to manage budgets, staff, fuel economy, maintenance, and much more besides. Yet chefs are given cursory training to achieve this. It is incredible, to me at least, that employers do not appear to realise that this lack of development with their staff is actually costing them money.

More often than not chefs are given a few basic lessons on food costing, and many senior chefs do not even know how to perform this most basic of business skills, and then left to stumble along, hopefully having the self-motivation and drive to develop themselves.

Chefs are a proud breed and many, who are too embarrassed to admit that they do not posses this knowledge, work on the "I've got the feel if a dish is making money" principal. Luck and ignorance from both the chef and employer will often allow this principal to carry a chef throughout their career without the understanding of true business results or potential.

For me, a true passion is the single greatest attribute a chef can posses, for passion will often drive the chef to develop skills throughout their duties which will later encompass a knowledge of business success and an understanding of the customer needs. Again, the industry frequently only pays lip service to the need for passion.

Passion can be trained into chefs and few are born with a natural passion, which comes totally from within.The development of a chef's business understanding and passion should crucially start from their very first training provider and be continued by employers throughout their careers.

It is accepted, and indeed expected, that junior chefs are given training in basic food production, why can this not include the introduction (with equal commitment) of basic business skills?, or the training which can be given to help develop a passion?

I am not placing the whole industry under one umbrella, as there are those few special training establishments and employers whose efforts are to be applauded. But until the industry as a whole wakes up to the inefficiency of a chef's business training, to expect chefs to posses business knowledge is - to put it in chefs' words - bollocks.

© the chefs net 2009

Friday, 20 March 2009

A cultural difference...


Following a recent trip to Spain’s most southern region “Pappa Cod” was blown away by a visit to the daily market of the small town of La Linea on the border with Gibraltar.

Here was locally grown oranges being sold at one euro for three kilos, an amazing and outstanding bargain.

More impressive was the display of fresh fish in the market that had a permanent queue of patronage eager to purchase.

It is difficult to imagine a similar small town say like Hastings (although it has a healthy number of fish sellers on the seafront) selling the array found in this market. Also having such a passionate bunch of customers demanding the freshness and provenance of the fish.
It never ceases to amaze me how culturally different we are in general terms. Still I live in hope!

Madness in a recession...

It came to my notice this week that a certain UK 5 star property has started to try and levy a surcharge of 5% of the bill to its guests on paying their bills using a credit card.

This is nothing short of madness and really raised the heckles of this guest a seasoned traveller who whilst being a partner of a global firm of accountants and a frequent visitor to these shores and supporter of the hospitality industry was both bemused and outraged at this practice.

They refused to be fleeced by this surcharge and demanded to see the GM ( they were promptly told the GM was away on holiday).

Following an even more heated discussion the receptionist eventually capitulated and waived this hidden charge. Why try it on in the first place?

This guest had not been warned the use of the credit card would incur this charge. All this practice like the budget airlines of levying this extra charge to use the credit card achieved was the guest’s wrath and desire to now never return to the property and also question the properties standing as a five star establishment.

So much so they are now writing to the awarding authority to question this. More worrying is the fact this episode has left the customer with a bad and tainted experience of the property. In these hard times surely a less inflammatory approach to the guest should and could be used?

Tuesday, 10 February 2009

Spare a thought…


It is almost upon once again… that time of year many chefs love to hate. What is it - I hear you ask… well “Valentines Night” of course.

Firstly the tables are filled with couples all looking either lovingly -or more commonly not talking to each other. To add to this we are blighted with it being on a Saturday this year so even more challenging to establishments to make the normal Saturday night revenue they can.

I have also been guilty of it as much as others and that is the “corny menu compilations” and themes places seem to think will sell the package… something with a pink tinge to it always seems to rear its ugly head!!!

You might think I have lost my romantic streak… no I am just another year older and wiser.

I have fond memories of a few years ago a busy “Valentines Night” in a restaurant where for my sins I was paid to cook the food.

We had a couple who once they turned the menus the right way up obviously realised they were dining out in a place not of their liking or style. When they sent the cremated steak back (their request) saying it was tough and tasteless I committed the ultimate faux pas by telling the server to return to the table with the famous quote of Chinese foodie “Confucius” who said…

“Man who eats meat and peas on same plate is very unhygienic”…

I know I shouldn’t have but it did make me feel better in that stressful moment and well it was justified… honest.

Tuesday, 27 January 2009

Virgin on the ridiculous...

The following link is something to enjoy… the resultant letter was to Sir Richard Branson following a passengers experience of an in flight meal on a flight from India to London…

Do let us know if you have had any similar experiences please...

http://www.telegraph.co.uk/travel/travelnews/4344890/Virgin-the-worlds-best-passenger-complaint-letter.html

Monday, 19 January 2009

Obsessive even now...


I have just been listening to the recent broadcast on the Radio 4 Food Programme about Egon Ronay. It bought back many memories for me as a former inspector of this guide to hear about Egon's passion for perfection and his obsession towards quality.

His guides were in their heyday an important barometer to the culinary scene within the UK and he has done much to ensure a change within our thinking towards food in the UK.

He is still very much a champion for quality and just hearing him talk about a filled baguette purchased at Victoria station today might not look bad but it is all about the taste and quality of the ingredients.

I feel much has improved but then again Egon really does make us think about the whole picture when he so eloquently makes his case.

It is sad to think though he feels his greatest achievement was his first restaurant in London "The Marquee" ahead of his Guidebook achievements... he was one of the first people to teach me though the power of the media and there is no such thing as bad publicity.
It's just how you manage it....

Tuesday, 13 January 2009

Dinner with Ken Hom...


Ever fancied having dinner with a living legend...


Please click the following link to find out how you could be having a highly entertaining meal with this well known gourmand...